Services Development Officer

Protection International
Brussels, Belgium
Part-time Staff


Job Title:  Services Development Officer

Unit:  Policy, Research and Training Unit (PRTU)

Reports to:  Head of PRTU

Availability:  30 hours per week (part time – about 80%)

Location:  Brussels - Belgium

Duration:  One (1) year contract under Belgium law – renewable (depending on performance evaluation and availability of funds).

Starting date:  1 August 2018

Gross remuneration:  € 2,198.50 per month – plus benefits according to Belgian regulation.

About Protection International:

Protection International (PI) is an International NGO that contributes to the protection of human rights defenders (HRDs), their communities and their civil society organisations (CSOs) around the world. PI provides tools to develop HRDs’ capacity to manage their own security as they struggle against impunity and work in favour of human rights and democracy in their respective countries or regions. PI seeks to contribute to a situation where HRDs are recognised as legitimate actors for social change and to an environment where they can exercise their right to defend universally accepted human rights.

PI has its head office in Brussels, but primarily works where protecting HRDs is needed. We have long term presence in several countries of Africa, Southeast Asia and Latin America.

Background of the Policy, Research and Training Unit (PRTU):

Based in the head office in Brussels, PRTU spearheads PI research agenda on different thematic areas (i.e. protection networks for community-based HRDs operating in remote rural areas; national public policies for HRD protection; and criminalisation).  PRTU Team captures best practices in the protection of HRDs and turns these findings into capacity-development tools: manuals, policy reports and briefings, online courses and other formats that tailored to the needs of HRDs and other stakeholders.

PRTU also delivers PI consultancy services – i.e. direct capacity-strengthening interventions and support to HRDs, CSOs and communities in countries where there is no established PI presence. Services are carried out by a team of PI senior advisors and seasoned staff, with the support of PI team in HO. For more details please see:

Job Purpose:

PI is looking for a motivated professional who can join our PRTU team in the Services Development Officer position based in Brussels (Belgium). The post-holder will contribute to PI’s overall effort to advice and support to civil society actors on matters concerning the security and protection of HRDs. The key purpose and function of this role will be to develop and refine PI work on consultancy services, thus increasing PI’s capacity to use and apply its expertise beyond the countries where there is a field presence. The post holder will also manage and report upon all other small grants and sub-grants to HRD communities or organisations that PI may request or allocate.

Main Duties and Responsibilities:

  • Under the direct supervision of the Head of PRTU, develop PI’s engagement in consultancy services, by:
  • Engaging with HRDs from different countries and other protection actors in order to keep abreast of the current issues which impact on the security of HRDs and develop programs which meet their protection needs;
  • Maintaining current and customer relationships: follow up on provision of consultancy services and referrals resulting from field activity, and manage relations with funders;
  • Working on the acquisition of potential new partners, including civil society organisations, international NGOs, universities and partners of donor organisations: identify and contact other consultancy service prospects and target groups;
  • Communicating new service opportunities, special developments, information, or feedback gathered through field activity to the Head of PRTU and other concerned staff;
  • In close collaboration with the Head of Programme Coordination as well as field staff, preparing and overseeing small grants applications for emergency support and sub-grants allocation process to local groups in line with PI mandate and priorities;
  • Building collaborative and sustained working relations with other PI teams globally to ensure efficient  and fast delivery of services;
  • Managing all paperwork to activate and implement efficiently consultancy service contracts, small grants and sub-grants (i.e. negotiating contract terms, drafting of contracts, making of arrangements for travel etc.);
  • Liaising with the Finance and Administration Unit in preparing draft narrative and financial reports and administrating expenses claim reports and collection of payments;
  • Developing and updating consultancy service promotion materials including presentations and online content;
  • Knowledge management on services, contracts and sub-grants through PI monitoring and evaluation tools;
  • Benchmarking PI’s services against competitive offers in the field and gathering relevant information services, contracts and sub-grants through PI monitoring and evaluation tools;
  • When required, provide support to the members of the Management Team in the preparation of a variety of status reports, including activity, follow-up, closings, and performance;
  • Provide support on related administrative tasks to other colleagues in the Head Office team, when required.

Skills & Experience:

  • Relevant university degree in social sciences (political science, law, sociology, international relations, communications) or business school (business administration, marketing and finances);
  • Enthusiastic, self-starter who is able to work autonomously, under pressure, in decentralised teams, and think outside the box;
  • Ability to persuade and influence others. Ability to develop and deliver presentations. Demonstrated capacity to orally communicate clearly and effectively to a wide range of – expert and non-expert – audiences;
  • Ability to create, compose and edit written materials.
  • Strong interpersonal and communication skills, providing a positive organisational image to the public;
  • Experience in preparing, managing and reporting upon budgets with rigor and attention to details essential;
  • Experience in managing small grants desirable;
  • Knowledge of advertising and promotion techniques for consultancy services desirable;
  • Experience and familiarity with HRDs and human rights work highly desirable;
  • Field experience and proven interest in the not-for-profit sector are strong assets;
  • Fluency in English (written and oral) is essential. And capacity to work and communicate well (orally and in writing) in Spanish; having French is also a strong asset.

To Apply

To apply for the position please send your resume (CV), cover letter (max two pages), a writing sample (max. 2 pages) and names and contact details of 2 references before 18 June 2018 (24:00 UTC+1) to the following email: and include the subject line: “Application for Service Development Officer”.

Include your name in the file name of your application documents, e.g. Laura_Smith_CV.doc. Do not attach any certificates or references at this stage of the recruitment process.

Shortlisted candidates will be contacted by 25 June 2018; first-round interviews will be held in person or by Skype (or similar VOIP service) between 27 June and 3 July 2018. If required, a second round of interviews will take place on 4 and 6 July 2018.

The position is open to persons legally entitled to work in the EU/Belgium.

PI is committed to being an equal opportunity employer; women professionals are strongly encouraged to apply.

Only short-listed candidates will be contacted.

Closing date: 
18th June 2018