Service Now Developer

Oxfam
Thailand, Bangkok
Full time Staff

Service Now Developer

Level: C2

Duration: Full Time, Open-ended

Location: Bangkok, Thailand, Manila Philippines

Oxfam is a global movement of people working together to end the injustice of poverty.

The Role

Service Now Developer will be able to provide specialist technical advice on one significant area or several related areas to support the delivery of specific Oxfam objectives. The ServiceNow Developer will be responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, developing technical requirements, workflow customizations, and supporting the Service transition teams.

Oxfam uses Service Now for IT Service management and other workflow applications to support business units such as security incident management, order tracking, legal, HR.

What we are looking for

Our Service Now Developer will require to be exceptional, dedicated, and highly motivated professional, with a strong commitment to Oxfam's values and beliefs with the following qualification and competencies:

  • Education to degree level in computing-related such as Information Technology, Computer Science or Computer Engineer (or courses with major computing subjects).
  • Expertise level understanding of ServiceNow implementations and programming skill required
  • Proven track record in ITSM technologies
  • Certified Systems Administrator
  • System integration experience using web services and other web-based technologies
  • Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change
  • Experience with extending the ServiceNow schema to custom applications
  • Proficiency in Agile solution development methodology and in JavaScript
  • Collaborate with technical teams
  • Understanding of data security and using ACLs
  • Be organized and analytical, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
  • Document technical solutions to a high standard

We offer

This role will provide you with an opportunity to make a difference in Oxfam by working closely with a group of passionate people that are specialists in various fields and so forth along with the national and international training and development opportunities. Our offer consists of fair pay and competitive benefits package.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply 

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile. Applications can be sent by 23 September 2021.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.

Closing date: 
23rd September 2021