Internal Communications & Engagement Executive - Retail (0873)

Full time Staff

Oxfam is a global movement of people working together to end the injustice of poverty.


Do you have experience of getting the message across in a clear, effective and engaging way?


Does your work demonstrate you’re well organised and able to manage competing priorities?


Can you point to times when you’ve used your interpersonal and influencing skills to achieve results?


Are you a fan of charity shops?


We are looking for an Internal Communications & Engagement Executive - Retail at a time when our new retail strategy sets out exciting plans for retail, including our shop network and our approach to volunteering and e-commerce.


What you’ll be doing:


In this role, you will be

  • Managing and delivering clear, timely, concise and engaging communications to our shop teams
  • Supporting the delivery of the new retail strategy and helping to embed new processes and policies
  • Encouraging two-way communication and feedback between shop teams, support teams and leadership
  • Helping to establish new ways of working, including greater use of Oxfam’s digital channels and tools
  • Working closely and collaboratively with the Internal Communications and Engagement Team as well as with retail colleagues to ensure alignment with wider organisational objectives and plans


You'll have:


We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to the values of empowerment, accountability and inclusion in all you do and our feminist principles.


An ideal candidate for the role will also be / have:

  • The ability to communicate clearly, engagingly and effectively and influence a broad range of people in a variety of styles and formats
  • Organisation to work effectively and manage competing priorities
  • Experience of working independently, as part of a team, and supporting others.
  • Ability to prioritise and be proactive in taking initiative.
  • Good interpersonal and influencing and enabling skills
  • Experience of a communications environment  (desirable)
  • Experience of charity retail, as a staff member, volunteer or regular shopper (desirable)




Flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We’re open to being flexible on hours (including the possibility of a job share).


The location could be home-based or working from any available Oxfam office in the UK – though willingness to do some travel to our shops to understand your audience and follow up stories is a must.


Our values and commitment to safeguarding:


Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment by complying with our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.


The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of our organisation.


Conditional offers made in selection stages may also be subject appropriate screening checks.  Oxfam GB participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this scheme we will take into account any live disciplinary sanctions a candidate may have when making the selection decision.


How to apply:


As part of your online application, please upload your cover letter & CV to our portal.


Oxfam GB is a Disability Confident Employer. Should you be unable to submit your application online and would prefer an alternative method please contact our recruitment team ( If you also want to discuss your application, please do contact us as well.


About Us


Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.


Oxfam GB is a member of an international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 


A thriving diverse Oxfam:


It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.


To do that:

  • We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
  • We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
  • We want and need everyone, and that means we need you.


In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.

Closing date: 
29th October 2021