Business Process Analyst

Tetra Tech International Development
Suva, Fiji
Full time Staff

Why Tetra Tech International Development? 

As a leading global development consulting firm, our purpose is to contribute to a world where people, communities and the planet thrive.

Tetra Tech International Development works with governments, businesses and NGOs to solve complex development challenges. Our dedicated team helps partners including DFAT, USAID and the Asian Development Bank to deliver effective and sustainable projects in more than 80 countries around the world.

  • An exciting opportunity to contribute towards the Fijian Government’s vision of modern and accountable Civil Service
  • Full time contract until 31 December 2021
  • Suva, Fiji

The Program

The Fiji Program Support Facility (the Facility) was established in 2017 to support and implement Australia’s aid programs such as health, education, Australia Awards and governance in Fiji.  The Facility also supports the Australia Awards and education programs in Tuvalu.  The Facility integrates cross-cutting themes, including gender equality, disability inclusion, climate change, emergency preparedness and response and civil society engagement, across sectoral programs.  In particular, the Facility seeks to strengthen program outcomes by better addressing the needs of targeted beneficiaries including those who are often marginalised.

As part of its portfolio of work, the Facility administers a fund to rapidly mobilise local and international experts to support the implementation of Fiji’s priority policies and reforms in agreed areas, including public sector performance, supporting Fiji’s stability, prosperity, and resilience to shocks.

The Position

The Fijian Government views an effective and accountable public sector as vital to its goal of a prosperous and stable country. To achieve this aim, an ongoing programme of change across all Government Ministries has been implemented, with the main aim being a high performing civil service, implementing Government priorities, responsive to and delivering quality services to the Public. All policy changes are now complete, with work moving to monitoring and measuring impact.

The programme of reform has introduced changes to the terms and conditions of civil servants, with a strong focus on performance and service delivery. Separate to these changes, the government is actively seeking to utilise technology through the Digital Fiji programme, focussing on efficient and effective delivery of services to the public. 

As part of this ongoing programme of change, the Ministry of Civil Service is looking to review and strengthen approaches to workforce planning and business process improvements across the Fijian Civil Service, with stronger links to identified skills gaps. Recent work has been conducted on the overall planning framework of the Civil Service on ensuring the links between Ministry, Department and individual planning and reporting, ensuring accountability and transparency with the clear links from planning through to budget. Recently, support has also been provided to assist Ministries to realign their Organisational Structures and individual roles, ensuring they contribute to the planned outcomes of the Ministry.

The Ministry of Civil Service is continuing to support all Ministries to fully implement these changes. Anticipated outcomes are clearly identifiable links between comprehensive Strategic Workforce plans and workforce gaps.

The Business Process Analyst draws inferences from business process details and links these inferences to the big picture in Government by considering business objectives in identifying process improvements. In terms of data analytics, the position will require that an incumbent can structure large amounts of data and processes into useable information within a process improvement framework.

The Person

The ideal candidate will have strong skills in project planning and implementation, including information gathering, data modelling and providing credible information for detailed analysis and forecasting for decision making. The candidate will have strong experience and knowledge in business process mapping, tagging of processes, developing flow charts and multiple activity charts with the ability to provide solution options preferably in a public sector agency setting. In addition, the candidate will have demonstrated experience in scoping works relating to workforce development. We seek a highly motivated individual with strong interpersonal skills and the proven ability to quickly build and maintain strong relationships with people from varying backgrounds, levels and experience.

This is a locally engaged position. The role is open to Fijian citizens and current residents of Fiji, and the salary offered does not include international allowances.

How to Apply

To view a detailed position description and to apply, please visit Tetra Tech International Development Careers and search for job number 498858. Please note that applications will only be accepted via the online application process on the Tetra Tech International Development Website.

For further enquiries, please contact us at and quote the job reference number 498858.

Applications close: Friday 02 April at 5:00pm (local time)

Tetra Tech International Development has a 40-year history in successfully delivering international development projects on behalf of donors right around the world, including Australia's Department of Foreign Affairs and Trade, USAID and the UK's Department for International Development (now known as the Foreign and Commonwealth Development Office). Our people work side by side with local partners to support stability, economic growth and good governance, positively changing people's lives.

Tetra Tech International Development has robust policies and guidelines which exemplify our commitment to safeguarding and technical excellence in gender equality. Our team of dedicated GEDSI advisers work closely with our staff and partners to ensure a context-specific and consistent approach is applied to all our programmes to improve the livelihoods of the world’s most marginalised groups.

Tetra Tech International Development is also committed to respectful workplaces and does not tolerate sexual exploitation, abuse or harassment of any kind. 

Tetra Tech International Development is an equal opportunity employer of choice and is committed to child protection.

Closing date: 
2nd April 2021